IndiGo Offers ₹10,000 Travel Voucher to Passengers Affected by December Flight Cancellations

IndiGo, India’s largest airline by market share, has announced a ₹10,000 travel voucher for passengers who were "severely impacted" due to flight cancellations between December 3 and 5, 2025.

The vouchers will be valid for any future IndiGo journey over the next 12 months, providing relief to travelers affected by one of the busiest periods of disruption in the airline's recent history.

This move comes as part of IndiGo’s efforts to regain passenger confidence following a week of operational chaos, during which over 4,200 flights were cancelled between December 1 and 9.

IndiGo’s Compensation Policy

Travel Voucher and Government-Mandated Payouts

The airline clarified that the ₹10,000 travel voucher is in addition to the compensation mandated under government rules, which require airlines to pay between ₹5,000 to ₹10,000 to customers whose flights are cancelled within 24 hours of departure.

An IndiGo spokesperson said, "This initiative is aimed at providing immediate relief and reinforcing our commitment to passenger satisfaction."

Refunds for Cancelled Flights

IndiGo’s Refund Process

While announcing the vouchers, the airline also assured passengers that all necessary refunds for cancelled flights have been initiated, and the remainder will follow soon.

IndiGo CEO, Peter Elbers, stated on Tuesday:
"The airline has completed 100 per cent refunds for flights affected up to December 6."

Refunds for bookings made through travel partners have also been triggered. Passengers whose details are incomplete in the system are encouraged to contact customer.experience@goindigo.in for assistance.

Context: A Week of Flight Disruptions

Between December 1 and 9, 2025, IndiGo faced massive operational disruptions, leading to thousands of flight cancellations and delays. The airline’s measures, including the ₹10,000 voucher and expedited refunds, are part of its damage control strategy as it works toward normalizing operations.

What Passengers Should Know

• Voucher Validity: The ₹10,000 travel voucher can be used on any IndiGo flight within 12 months.

• Additional Compensation: This is separate from government-mandated refunds, which range from ₹5,000 to ₹10,000.

• Refund Queries: Passengers should reach out to customer.experience@goindigo.in if they face issues with refunds.

Conclusion

IndiGo’s announcement of ₹10,000 travel vouchers reflects the airline’s proactive approach to addressing the inconvenience caused to passengers due to the large-scale flight cancellations between December 3 and 5, 2025.

The move is not only aimed at providing financial relief but also at rebuilding passenger confidence after nearly a week of operational disruptions that affected thousands of travelers across India.

By offering these vouchers in addition to the government-mandated compensation of ₹5,000 to ₹10,000, IndiGo is signaling its commitment to customer satisfaction and transparency.

The airline has also ensured that refunds for cancelled flights are being processed promptly, including bookings made through travel partners, thereby minimizing further inconvenience. These steps demonstrate IndiGo’s focus on balancing operational recovery with passenger welfare.

As the airline works to restore normalcy, these measures are expected to strengthen trust and loyalty among its customers, highlighting IndiGo’s dedication to a seamless travel experience.