Accidentally Sent Money to Wrong UPI Mobile Number? Here's How to Retrieve It

Most of us have at some point or another experienced the mishap of accidentally sending money to the wrong bank account using a mobile phone that is connected to the unified payment interface (UPI).

In such a case, your first priority still has to be getting the money that was inadvertently given to the incorrect person back.

What to Do When You Send Money to the Wrong Person: Key Steps to Take

Nevertheless, a lot of us are ignorant of what to do in such an uncomfortable circumstance. Emphasize that the move was inadvertent in order to recover the funds that were sent to the incorrect person.

The involved bank is then accountable for reversing the transaction if it is proven.

It is noteworthy that rule 8 of the Reserve Bank of India's Ombudsman Scheme for Digital Transactions, 2019 emphasizes that the bank may be subject to filing a complaint with the Ombudsman if it is unable to reverse the transfer.

Notifying the bank of the problem as soon as possible, including with the specifics of the transactions and account number involved, is crucial.

Requesting the money's back requires you to make an attempt to contact the unintentional receiver as well.

How to Seek Help from NPCI for Incorrect UPI Transactions

How to get the help of NPCI to retrieve the cash that were transmitted in error. People can use the NPCI dispute redressal system if they believe they have made an improper transaction using UPI.

Visitors can visit the NPCI website and adhere to the indicated procedures, which may involve selecting the kind of transaction and filing a complaint.

The "complaint" box has to be clicked at this point. From the drop-down menu, choose the kind of transaction.

For example, choose 'Person to Person' and 'Incorrectly sent to another account' as the transaction types if you accidentally transferred money to the incorrect recipient.

NPCI's Steps & Escalation Procedures for Resolving UPI Complaints

The NPCI provides escalation levels to help speed up the settlement of complaints, including contacting the banking ombudsman and registering a complaint with both the bank and the NPCI.

According to the NPCI website, "For any UPI-related grievances or complaints of end-user customers on-boarded by PSP Bank / TPAP (if the UPI transaction is made through TPAP app), the complaint must be filed with the relevant TPAP first.

" Next on the list of banks to be contacted if the complaint or grievance is not resolved is the PSP Bank, which will be followed by the bank where the end-user client maintains their account and NPCI.

Depending on the circumstances, the end-user customer may get in touch with the Banking Ombudsman or the Ombudsman for Digital Complaints after exhausting these options."