Policybazaar Introduces NRI Care Program to Support Elderly Services

Policybazaar, a leading digital insurance marketplace, has launched an innovative initiative called the NRI Care Program. This comprehensive service aims to provide support to the elderly parents of NRIs (Non-Resident Indians) living in India, ensuring they receive top-quality care while addressing the caregiving concerns of their families living abroad. The program focuses on helping NRIs, especially those based in regions like the Gulf, the US, and Canada, manage their elderly parents’ health and well-being effectively.

Key Features of the NRI Care Program

The NRI Care Program offers a variety of benefits that cater to the healthcare needs of elderly individuals. These services ensure that NRIs can stay connected with their parents and support them during times of medical emergencies or general healthcare needs.

1. Emergency and Concierge Support

One of the key aspects of the program is its 24/7 emergency helpline. This feature ensures that elderly family members can access immediate medical help at any time. The program also includes concierge services, which assist in managing the paperwork, hospital formalities, and documentation. These services help families avoid the stress of hospital visits and streamline their loved one’s care.

2. Healthcare Management

Access to healthcare professionals is an important component of the NRI Care Program. It provides on-call doctor consultations, ensuring that elderly family members can seek medical advice when required. In addition, tailored medical consultations are available to address specific health conditions. The program also covers ambulance services, helping to ensure fast and reliable transportation during emergencies. Other services include assistance with hospital selection and guidance on therapies and treatments.

3. Social Engagement and Wellness

The NRI Care Program recognizes that emotional well-being is as important as physical health. The program includes social engagement activities and wellness events designed to promote social interaction and emotional support for elderly individuals. These initiatives aim to reduce loneliness and encourage mental health, which is particularly crucial for seniors living far from their children.

4. Streamlined Claims Support

The claims support provided by the NRI Care Program is designed to assist in navigating complex medical claims. The program guarantees on-ground support for claims assistance, ensuring that help is available within 30 minutes during emergencies. This streamlined support aims to make the claims process faster and more efficient for families in distress.

Addressing the Needs of NRIs

Research shows that more than 70% of NRIs face challenges when it comes to identifying hospitals and managing healthcare-related claims documentation for their elderly family members in India. The NRI Care Program aims to bridge this gap by offering practical solutions that save time and reduce the burden of managing medical and administrative tasks from a distance.

Understanding the NRI Care Program’s Impact

According to Sarbvir Singh, Joint Group CEO of PB Fintech, Policybazaar’s parent company, the program's primary goal is to provide peace of mind to NRIs. It ensures that elderly parents are receiving high-quality care, especially in critical situations. Siddharth Singhal, Head of Health Insurance at Policybazaar, emphasizes that the NRI Care Program blends both practicality and compassion, addressing the emotional and practical needs of NRIs while ensuring their loved ones receive the care they deserve.

Conclusion

The NRI Care Program by Policybazaar offers a much-needed service to NRIs concerned about the health and well-being of their elderly parents in India. With features such as 24/7 emergency helpline, healthcare management services, and streamlined claims assistance, the program aims to make healthcare more accessible, efficient, and compassionate for seniors. By combining technology and human support, it ensures that NRIs can maintain peace of mind while ensuring the best care for their parents.