Ola Electric Launches Pan-India In-App Service Feature ‘Hyperservice’ for EV Owners

Ola Electric has launched its pan-India in-app service appointment feature under the Hyperservice initiative, offering EV owners a seamless way to schedule, track, and manage vehicle servicing. This innovative platform ensures genuine parts, certified service standards, and complete transparency, redefining the EV after-sales experience across India.

Ola Electric Expands Customer Service with Pan-India Hyperservice Launch

Ola Electric on Monday announced the nationwide rollout of its in-app service appointment feature under the Hyperservice initiative, designed to offer customers a seamless way to schedule maintenance and servicing for their electric vehicles (EVs). This move underscores the company’s commitment to a transparent, convenient, and customer-first service experience, aligning with the growing demand for reliable EV after-sales support across India.

Streamlined In-App Booking for EV Owners

The newly launched feature allows users to choose preferred service slots, track service status, and manage all service-related needs directly within the Ola Electric app, eliminating the traditional hassles associated with service appointments. By centralising the entire service journey on a single platform, Ola Electric ensures that customers enjoy a smooth, hassle-free process.

According to a company statement, the in-app system also guarantees the use of genuine, high-quality parts and standardised service processes, enhancing trust and reliability for all Ola EV owners.

Hyperservice Vision: Trust, Convenience, and Transparency

A spokesperson for Ola Electric said, "Our vision under the Hyperservice initiative is to offer world-class experiences that are rooted in trust, convenience, and transparency. With the launch of in-app service appointments across India, we have taken a significant step in strengthening that promise."

The initiative provides EV customers with greater control, better visibility, and confidence that all services are brand-certified and genuine.

Hyperservice Open Platform: Redefining EV Servicing in India

In addition to the in-app booking feature, Ola Electric recently revealed plans to scale up Hyperservice into an open platform, marking a major evolution in the EV servicing landscape in India.

Under this expansion:

• Genuine Ola spare parts, diagnostic tools, and service training modules will be made available to independent garages, mechanics, and fleet operators nationwide.

• The initiative aligns with Ola's India Inside strategy, focusing on domestically integrated platforms across batteries, software, and now after-sales infrastructure.

• By creating scalable, open service solutions, Ola aims to build a strong, locally-supported EV ecosystem, enhancing accessibility and service quality for all EV users.

Key Benefits of Ola Hyperservice

1. Unified Platform: Complete service management through the Ola Electric app.

2. Convenience: Flexible appointment scheduling with live service tracking.

3. Quality Assurance: Use of genuine spare parts and certified service standards.

4. Broader Access: Independent service providers can also access Ola tools and training.

5. Customer Control: Greater transparency and empowerment for EV owners.

The Bigger Picture

This move by Ola Electric comes at a time when India’s EV adoption is rapidly accelerating, with a corresponding rise in the need for reliable and standardised after-sales support. By integrating both customer-focused digital solutions and an open service network, Ola is setting new benchmarks for EV servicing in India, supporting the government’s vision for clean and sustainable mobility.

Conclusion

The Hyperservice initiative by Ola Electric represents a major step forward in customer convenience, trust, and transparency. By enabling pan-India in-app service appointments and extending genuine parts and tools to independent service providers, Ola is not only enhancing its after-sales infrastructure but also strengthening India’s EV ecosystem. EV owners across the country now have access to world-class servicing without leaving the app, making Ola Electric a standout player in the Indian EV market.