Byju’s App Pulled from Google Play Store, Services Hit Over AWS Payment Dispute

India’s leading edtech platform, Byju’s, is currently experiencing major service disruptions. Its Android app has been taken off the Google Play Store, and its official website is now functioning only as a basic landing page, according to Moneycontrol. Existing users report being locked out of their paid subscriptions and video content.

 AWS Payment Delay Behind the Outage

App, Website, and Video Services Affected

Sources indicate that the disruption stems from unpaid dues to Amazon Web Services (AWS), which supports the company’s cloud infrastructure.

“There have been payment delays to AWS, and some services have been paused as a result. App content, website functionality, and video delivery are currently down,” a source confirmed.

The disruption also affects Think & Learn Premium — another Byju’s app still listed on the Play Store — which is reportedly non-functional.

iOS App Still Listed But Backend Problems Persist

Although the iOS version of Byju’s remains available on the App Store, ongoing backend issues have made many essential features inaccessible across both Android and iOS platforms.

Silence from Byju’s on Ongoing Outage

Company Remains Unresponsive

Queries directed to Byju’s and the resolution professional appointed by the National Company Law Tribunal (NCLT) have gone unanswered as of publication.

Financial Crisis Deepens for Byju’s

Facing Insolvency and Operational Headwinds

The edtech firm is grappling with severe operational and financial setbacks, including:

• Delayed investor funding

• Legal entanglements

• Auditor exits

• Ongoing insolvency proceedings

Byju’s is currently under the management of a court-appointed resolution professional.

Raveendran’s Push for Revival with ‘Byju’s 3.0’

Founder Speaks on Rebuilding and Responsibility

Despite the chaos, founder and CEO Byju Raveendran has gone public with his plans for revival.
He envisions a rebooted “Byju’s 3.0,” emphasizing a renewed focus on teachers, students, and AI-driven personalized learning.

Raveendran openly acknowledged earlier mistakes, especially around excessive borrowing, and pledged to regain lost trust:

“We don’t belong in courtrooms. We belong in classrooms,” he stated, adding that he intends to “compensate students affected by past service disruptions.”

About Byju’s

BYJU'S (stylized as BYJU'S) is an Indian multinational educational technology company, headquartered in Bengaluru, India. It was founded in 2011 by Byju Raveendran and Divya Gokulnath. Once India's most valuable edtech startup, it has faced significant challenges in recent years.

Here's an overview of BYJU'S, particularly focusing on its current situation and recent history:

1. Founding and Initial Growth of BYJU'S:

• Founders: Byju Raveendran and Divya Gokulnath.

• Initial Focus: The company started by offering online video lessons for competitive exams and later expanded to provide learning programs for students from kindergarten to class 12.

• BYJU'S - The Learning App (2015): The launch of its flagship learning app in 2015 marked a pivotal moment, making educational content accessible on mobile devices.

• Unicorn Status (2019): BYJU'S achieved "unicorn" status (valued over $1 billion) by 2019.

• Peak Valuation (2022): At its peak in 2022, BYJU'S was valued at an impressive $22 billion, making it India's most valuable edtech startup. It claimed to have over 150 million registered learners globally and operated in 120 countries.

2. Business Model of BYJU'S:

• BYJU'S primarily operates on a premium business model, where a paid subscription is required for most of its content. It offers highly adaptive, engaging, and effective learning solutions, often leveraging interactive content and personalized learning methodologies.

• Acquisitions: A key part of BYJU'S growth strategy was aggressive acquisitions. Its family of brands includes:

  • Aakash Educational Services Ltd (AESL)

  • WhiteHat Jr

  • Epic!

  • Osmo

  • Tynker

  • Toppr

  • And others.

3. Recent Financial Challenges and Controversies (2023-2025): BYJU'S has been embroiled in a series of financial, legal, and operational crises since late 2022, marking a significant downturn from its once soaring valuation.

Conclusion

Byju’s, once celebrated as a trailblazer in India’s edtech sector, now faces one of its most significant crises. The removal of its app from the Google Play Store, non-functional premium services, and a website stripped of core content underline the depth of the disruption caused by unpaid dues to AWS. 

The situation worsens as neither the company nor its court-appointed resolution professional has issued a statement, fueling uncertainty among users. 

The outage is only the latest blow in a series of financial troubles including investor pullback, auditor resignations, and insolvency proceedings. Meanwhile, CEO Byju Raveendran’s renewed public outreach under “Byju’s 3.0” offers a glimmer of hope, promising AI-enhanced learning and a return to the company’s educational mission. 

However, optimism alone may not be enough. Rebuilding credibility, restoring operations, and repaying dues will be crucial steps if Byju’s is to emerge from this storm with its legacy — and its learners — intact.