TCS Collaborates With Walton Centre NHS Foundation Trust To Develop Digital Solutions For Patient Care

Tata Consultancy Services and The Walton Centre NHS Foundation Trust (The Walton Centre) have joined forces to create digital solutions that will boost specialist productivity, shorten patient wait times, and improve the patient experience. The two organisations will initially concentrate on improving the process for outpatient referrals to neurologists.

According to The Walton Centre, patients with headaches make up the majority of these referrals, and the average wait time to see a specialist is three months. TCS will launch a cutting-edge chatbot powered by artificial intelligence, which could revolutionise how Liverpool headache sufferers are diagnosed and treated. Through conversation with patients and a planned set of questions, the chatbot system will learn more about the patient's health and symptoms.

Clinicians can analyse the patient's medical history after compiling it before the patient's initial session and suggest a different course of action. Anita Krishnan, a consultant neurologist who specialises in headaches and the divisional clinical director for neurology at The Walton Centre, said: "It's wonderful to work with TCS to establish a new AI-based solution to support our patients.

"The chatbot system also has potential to be extended into other areas of medicine, which could benefit even more patients. We are working closely with TCS and our other specialist partners to ensure the new solution is effective and safe and improves efficiency and patient outcomes," she added.