Nokia Introduces  AI Maturity Assessment To Help Communication Service Providers

To help communication service providers (CSPs) more effectively use autonomously driven software solutions that can reduce network congestion, increase network quality, and improve the customer experience with new goods and services, Nokia has launched its AI Maturity Assessment.

According to Nokia, the tool analyzes how an operator compares to competitors in various markets and directs the operator toward adopting their own AI strategy. The assessment is based on a framework of eight dimensions, from AI strategy and autonomous operations to customer experience, and an additional 67 sub-dimensions.

In addition to mapping out a CSP's path through five levels of automation, from the earliest, assisted, to the most advanced, zero-touch, where automated, intent-driven AI capabilities can predict network faults and issues and deliver network optimization decisions with closed-loop learning, Nokia says that the tool gives an operator a view of its maturity at each dimension and compares that against peers.

“Artificial Intelligence technologies are set to transform many aspects of the telco industry and our daily lives. Yet many telco organisations aren’t well positioned to take advantage of AI. Telcos need tools that can assess their AI readiness (including skillset, tools and processes), and provide recommendations on how to optimise these capabilities in making the most of the opportunities AI will bring to transforming their operations”.stated Adaora Okeleke, Principal Analyst at Analysis Mason.