Yellow.ai Introduces Generative AI-powered Dynamic Automation Platform (DAP) And Reveals New Logo

The Dynamic Automation Platform (DAP), driven by generative AI, has been launched by Yellow.ai, a world leader in conversational AI. It enables businesses to automate employee and customer interactions at scale while reducing operating expenses by 60%.

As part of a rebranding plan, the firm unveiled a new logo that symbolizes its goal of providing conversational experiences that are similar to those of humans in order to speed up business growth.

Since its launch in 2016, Yellow.ai has become a market leader with a 4X growth rate in North America and a firmly established market presence in the Asia-Pacific and Middle East regions. The company's commitment to utilizing technology, such as generative AI, to fuel creative solutions for businesses across its Conversational Service Cloud, Conversational Commerce Cloud, and Conversational EX Cloud product suites is reinforced by the rebranding, which represents an important turning point in the company's growth journey.

Raghu Ravinutala, Co-Founder and CEO of Yellow.ai, commented on the incorporation of generative AI, saying, "At Yellow.ai, we strongly believe in the potential of generative AI to enhance our capabilities, foster innovation, and drive business growth. We are investing heavily in domain-specific LLMs to facilitate dynamic content creation, providing our customers with a comprehensive experience through our enterprise-grade Dynamic AI agents. Our customer-centric approach and our strong focus on generative AI are reflected in our rebranding efforts, as we remain committed to delivering the best next-generation Conversational AI solutions."

 DynamicNLPTM, runs DAP and incorporates generative AI technologies. Businesses utilizing the DAP for Yellow.ai suite of solutions can go live with their deployments 2X quicker because to the 100+ connectors, 150+ pre-built marketplace templates, and the freshly released Dynamic Conversation Designer.

 "By leveraging a multi-LLM architecture, our DAP provides human agents with generative AI-powered assistance while also enabling brands to not just engage with customers but also achieve goal-oriented outcomes and increase conversion rates. Our robust generative AI roadmap underscores our dedication to remaining at the forefront of conversational workflow automation, delivering exceptional human-like experiences anytime, anywhere." stated Jaya Kishore Reddy, Co-founder and CTO of Yellow.ai.

Yellow.ai's new logo has a conversation symbol that represents interactions across 35+ chat and voice channels and highlights its competence in delivering moments of trust in 135+ languages. As part of its rebranding, Yellow.ai has also updated its website with a user-friendly layout and a simple yellow and purple design to better serve a worldwide audience. Warm yellow symbolizes the company's commitment to provide happiness to its customers and staff, while purple conveys a contemporary, enterprise-focused style.

Surbhi Agarwal, SVP of Global Marketing at Yellow.ai, commented on the rebranding, saying, "I am immensely proud of Yellow.ai's rebranding, which showcases our unwavering focus on continuous innovation. Our new logo spotlights our dynamic approach and integration of generative AI in our offerings, with the introduction of two new enterprise-grade CX solutions: The Conversational Service Cloud and the Conversational Commerce Cloud. Our rebranded identity is a testament to our evolution over the past seven years, demonstrating our expertise in managing billions of enterprise conversations."

DAP's generative AI-powered features include:

• Businesses may choose a website visitor objective for lead generation and set up mandatory and optional inputs (for example, making the phone number and email necessary and the firm name and size optional).
• With the help of these inputs, Dynamic Chat may produce a dialogue in real time, create a lead, and save it in the CRM.
• Generic AI-driven Yellow.ai's omnichannel customer service help desk, Inbox, now equips support staff with generative AI-enabled data.
• Ticket summaries that avoid requiring the consumer to repeat the problem
• Advice on how to respond and seem professional in light of the customer's query's context
• Real-time translation of inquiries into the agent's chosen languages by a multilingual agent interface - Productivity-boosting coaching insights and suggestions on agent dialogues
• Dynamic Workflow Generator: Enables workflows to be automatically generated for use cases including customer assistance and marketing.
• Marketers may specify more specific objectives, such advertising limited-time product discounts, to develop a dynamic marketing plan that results in profitable conversions.
• Build procedures for resolving customer complaints dynamically rather than relying on if-else loops. It broadens the range and accelerates the resolution of inquiries.
• AI Content Engine for Marketers: Increasing productivity and outcomes with the most compelling marketing templates driven by generative AI
• Template Generator allows for contextual templates to be automatically generated depending on campaign goals and user segments.

Using the Template Tone Configurator, it is possible to obtain templates that match the brand's image.

Yellow.ai, a San Mateo-based company that leads the world in conversational AI, offers consumers and workers autonomous, human-like experiences to boost business success. We think that every successful brand connection begins with memorable interactions. Our generative AI-powered, no-code Dynamic Automation Platform (DAP) is trusted by over 1100 businesses, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad.

Important News Tags and Headlins for Readers

Yellow.ai Launches Dynamic Automation Platform (DAP) with Generative AI

The Benefits of Yellow.ai's Dynamic Automation Platform (DAP) with Generative AI

Yellow.ai's Rebranding: A New Logo Symbolizing Conversational Experiences

Yellow.ai's Generative AI-Powered Features: Enhancing Conversational Workflow Automation