Truecaller and Microsoft Collaborate on AI Voice Technology for Call Answering

Truecaller, in collaboration with Microsoft’s Azure AI Speech, has introduced a new feature enabling users to create an AI version of their voice for answering calls. This feature, available in select countries, builds on Truecaller's existing capabilities of identifying and blocking spam calls.

The AI Assistant, first launched in 2022, will now offer even more personalized call interactions by allowing users to record and replicate their voices. This development aligns with Microsoft's broader AI strategy, which emphasizes AI as a functional tool. 

Truecaller Partners with Microsoft to Introduce AI Voice Answering Feature

Introduction of New AI Feature

• Truecaller announced a new feature allowing users to create an AI version of their voice to answer incoming calls.

• The innovation is facilitated through a partnership with Microsoft’s Azure AI Speech.

Background of Truecaller

• Truecaller is renowned for its caller ID and spam blocking capabilities.

• The app's new feature will enable users to record their voice, creating an AI version for answering calls.

Functionality and User Experience

• The AI version of the user's voice provides a sense of familiarity and comfort.

• This feature aims to enhance the user experience by personalizing call interactions.

AI Assistant and its Evolution

• The AI Assistant, first introduced in 2022, is available in select countries.

• It screens incoming calls, informs users of the caller’s reason, and allows users to choose their response.

Personalization and New Capabilities

• Previously, users could only choose from preset voices.

• The new feature marks a significant step towards further personalization of the service.

Microsoft’s Azure AI Speech

• During the Build conference, Azure AI Speech unveiled a personal voice feature.

• Users can record and replicate their voices with this feature.

• Microsoft notes that the feature is available on a limited basis for specific use cases, such as voice assistants.

Impact and Significance

• The feature highlights AI’s evolving role in enhancing digital interactions.

• Microsoft CEO Satya Nadella emphasized AI as a tool rather than a human-like entity, aligning with this development.

Microsoft’s AI Advancements

• Microsoft is making significant progress in AI, including the recent introduction of Isolated AI for U.S. Intelligence.

• This technology allows secure analysis of classified data without external exposure.

Truecaller’s Continuous Improvement

• Truecaller has been consistently enhancing its services.

• In 2023, the company reintroduced its call recording feature as a paid service after temporarily discontinuing it due to regulatory issues.

Strategic Collaboration and Future Prospects

• The partnership between Truecaller and Microsoft leverages AI to transform user interactions with calls.

• This collaboration underscores the potential of AI in creating more personalized and efficient digital experiences.