TCS Collaborates with Bank of Bhutan to Transform Customer Service and Digital Infrastructure

On December 3, Tata Consultancy Services (TCS) announced its partnership with the Bank of Bhutan to modernize its digital core. This initiative aims to enhance customer service while integrating the bank seamlessly with public services in Bhutan’s evolving digital ecosystem.

Implementation of TCS BaNCS Global Banking Platform

At the heart of this modernization effort is the TCS BaNCS Global Banking Platform. This advanced solution will help the Bank of Bhutan optimize its operations and connect seamlessly with various public service applications within the country’s digital landscape. TCS highlighted the platform’s ability to cater to diverse banking and payment requirements, making it a comprehensive tool for digital transformation.

A Long-Standing Partnership

The Bank of Bhutan, with over 4,000 customers and 45 branches, has relied on TCS as its technology partner since 2016. Building on this collaboration, the TCS BaNCS platform will now provide the bank access to a wide range of banking components, including loan management, customer deposits, retail services, pricing, and trade finance.

Focus on Future Readiness and AI Integration

According to Bank of Bhutan CEO Darji Kadin, the solution will lay the groundwork for future initiatives, such as implementing artificial intelligence (AI) across operational workflows. This integration is expected to boost productivity and streamline processes, ensuring the bank remains competitive in the digital age.

Seamless Connectivity and Ecosystem Integration

One of the standout features of the TCS BaNCS platform is its API capabilities, which enable the Bank of Bhutan to connect with third-party applications in the financial services ecosystem. This interoperability will allow the bank to adapt to future business demands and deliver innovative financial services to its customers.

Compliance and Scalability for Growth

Venkateshwaran Srinivasan, Global Head of Financial Solutions at TCS, emphasized that the platform is designed to help banks maintain compliance with local and international regulations. Additionally, it ensures scalability to support the bank’s growth as its operations expand. This adaptability makes it a valuable asset for financial institutions looking to modernize their infrastructure.

TCS Share Price and Market Performance

On the same day, TCS shares showed a slight uptick, trading 0.38% higher at ₹4,292.75 per share by 11:15 am. Over the past six months, the stock has gained nearly 16%, reflecting strong investor confidence in the company’s innovative solutions and consistent performance.

Conclusion: A Step Toward Digital Excellence

The partnership between TCS and the Bank of Bhutan underscores the transformative power of technology in the banking sector. By leveraging the TCS BaNCS Global Banking Platform, the Bank of Bhutan is set to enhance its customer experience, improve operational efficiency, and position itself as a leader in digital banking within the region.