Infosys Enhances Partnership with Old National Bank to Boost Operational and Technological Transformation

Infosys has significantly broadened its partnership with Old National Bank, a U.S.-based financial institution, to enhance operational transformation and digitize processes. This expansion follows a successful four-year collaboration focused on leveraging advanced services, solutions, and platforms aimed at driving efficiency and innovation within the bank's operations.

Goals of the Expanded Partnership

The main objective of this expanded partnership is to transform key business areas through advanced automation and the implementation of Generative Artificial Intelligence (Gen AI). This strategic move is expected to enhance various operational processes, allowing Old National Bank to improve customer service and streamline its internal workings. Infosys aims to bring its extensive technological expertise to support the bank in achieving these goals.

Previous Achievements

Since 2020, Infosys has played a pivotal role in modernizing Old National Bank's digital infrastructure using a self-funding model. This approach has resulted in increased stability, improved resilience, and a significantly enhanced client experience. The bank has reported that these improvements have not only accelerated growth but also contributed to sustaining its operations in an increasingly competitive market.

Cultural and Strategic Alignment

Dennis Gada, the global head of banking and financial services at Infosys, emphasized the strong cultural and strategic alignment shared between Old National Bank and Infosys. He noted that both organizations are committed to developing, managing, and enhancing enterprise-scale solutions tailored to transform the bank's operations effectively. This alignment is crucial for ensuring that both parties work seamlessly toward common objectives.

Focus on Business Process and Customer Care Transformation

The newly expanded deal will focus on accelerating the bank's business processes and enhancing customer care. Infosys Topaz, a key offering from Infosys, will play a significant role in this transformation. This platform is designed to facilitate rapid innovation and efficiency improvements, which are essential for meeting the evolving demands of the banking sector.

Industry Expertise

Infosys has extensive experience in technology, operations, and domain expertise specifically tailored for mid-sized and regional banks. This unique understanding allows Infosys to provide targeted solutions that drive growth and efficiency. Dennis Gada highlighted that the company's deep knowledge of the banking sector positions it well to deliver valuable insights and advancements for Old National Bank.

Leadership Praise for Infosys

Jim Ryan, the Chairman and CEO of Old National Bank, expressed appreciation for Infosys’ role in guiding the bank through business process enhancements. He noted that the partnership has placed a strong emphasis on generating value and enhancing operational efficiency. Ryan's comments underscore the trust and confidence Old National Bank has in Infosys' capabilities to support its growth and success in the financial sector.

Future Prospects

The expanded partnership between Infosys and Old National Bank marks a significant step toward greater operational efficiency and enhanced customer service in the banking sector. As the financial landscape continues to evolve, the integration of advanced technologies like Gen AI will be crucial in meeting customer expectations and staying competitive. The ongoing collaboration is expected to yield innovative solutions that further elevate Old National Bank's standing in the market.

By leveraging the strengths of both organizations, this partnership aims to set new standards in banking operations and customer engagement, ultimately contributing to a more robust financial ecosystem. The focus on operational transformation, coupled with a commitment to improving customer care, will likely lead to significant advancements in how Old National Bank serves its clients and manages its internal processes.