Zoho, the Indian enterprise software giant, has announced the launch of its own point-of-sale (POS) devices, expanding its ecosystem to include hardware solutions for small and medium businesses. Additionally, Zoho’s messaging platform Arattai is set to integrate with Zoho Pay, enabling seamless digital payments for users across India. This move underscores Zoho’s push to create a comprehensive business and payment ecosystem.
With the launch of proprietary POS devices, Zoho is entering the hardware segment, targeting retailers, restaurants, and small businesses. The devices are designed to support Zoho’s suite of business applications, including inventory management, billing, and CRM integration.
By offering an integrated hardware and software solution, Zoho aims to simplify operations for businesses, reducing the need for multiple third-party tools. This move is expected to enhance operational efficiency and streamline payments across the company’s client base.
Zoho’s messaging app Arattai is soon expected to integrate with Zoho Pay, the company’s digital payment platform. This integration will allow users to send and receive payments directly within the chat interface, making financial transactions as seamless as messaging.
The integration is part of Zoho’s strategy to bridge communication and payments, creating a unified platform for businesses and individual users to manage both messaging and monetary transactions efficiently.
The new Zoho POS devices are equipped with several features aimed at modern businesses:
Seamless payment acceptance via multiple modes including UPI, cards, and wallets
Integration with Zoho Books and Zoho Inventory for real-time accounting and stock updates
User-friendly interface for faster billing and checkout
Compact design suitable for small shops and cafes
Analytics and reporting features to track sales, revenue, and customer behavior
These features ensure that businesses can operate with greater control and transparency, while also offering customers modern and convenient payment experiences.
Zoho Pay is Zoho’s digital payments platform, designed to enable businesses and individuals to transfer funds securely and efficiently. The upcoming integration with Arattai will allow seamless peer-to-peer and business payments without leaving the messaging platform.
This aligns with Zoho’s vision of creating a comprehensive financial ecosystem, where payments, business operations, and communication converge in a single environment.
India’s POS and digital payment ecosystem is rapidly growing, driven by small businesses, retail expansion, and digital adoption. Zoho’s entry into POS hardware, combined with messaging-integrated payments, positions the company as a key player in India’s fintech and business solutions landscape.
The integration with Arattai will also give Zoho an edge in the competitive messaging and digital payment markets, where convenience and ecosystem integration are increasingly valued by users and businesses alike.
The combined offering of Zoho POS devices and Arattai-Zoho Pay integration provides several advantages:
Streamlined billing and payment processes
Real-time financial tracking and reporting
Enhanced customer engagement through messaging and promotions
Reduced reliance on third-party hardware or software
Secure and fast digital transactions
Businesses can now manage sales, payments, and customer interactions from a single integrated platform, simplifying operations and improving efficiency.
Conclusion
Zoho’s launch of proprietary POS devices and the upcoming Arattai integration with Zoho Pay reflect the company’s ambition to build a holistic business and financial ecosystem. By combining hardware, software, messaging, and payments, Zoho is empowering small and medium enterprises in India to modernize operations and enhance customer experience.
This initiative further cements Zoho’s position as a leader in innovative business solutions in the digital age.