Vietnamese electric vehicle (EV) manufacturer VinFast has officially announced a strategic partnership with Global Assure, a leading Indian mobility and service solutions provider. This collaboration is set to establish a comprehensive and robust customer service infrastructure across India, ahead of the company’s highly anticipated launch of its premium electric SUVs—VinFast VF 6 and VF 7.
The partnership reflects VinFast’s growing focus on India as a major EV market and its commitment to delivering exceptional ownership experiences through dependable and tech-enabled service support.
Under this partnership, Global Assure will provide end-to-end customer support solutions, ensuring VinFast owners enjoy seamless assistance throughout their EV ownership journey. Key services include:
24/7 dedicated call centre support
Nationwide roadside assistance (RSA)
On-demand mobile charging services
Mobile service vans equipped for emergency diagnostics and repairs
To further enhance accessibility, VinFast has activated a dedicated toll-free number: 1800-571-8888 and an email support system via vfcareindia@vinfastauto.in, enabling real-time issue resolution and support.
Speaking about the collaboration, Pham Sanh Chau, CEO of VinFast Asia, emphasized that the partnership with Global Assure reinforces the company’s long-term vision of building a holistic electric mobility ecosystem in India.
“As VinFast prepares to launch the VF 6 and VF 7 electric SUVs in India, this partnership demonstrates our dedication to prompt, reliable, and customer-first service. Global Assure’s capabilities and reach are well aligned with our core values of quality and care,” said Chau.
This approach aims to create not just a product-driven brand, but a customer-focused ecosystem that brings peace of mind to every VinFast owner across India.
Manish Vij, Co-founder and CEO of Global Assure, also expressed optimism about the partnership:
“We are proud to be VinFast’s trusted partner in India. With our deep understanding of local customer needs and a nationwide service network, we’re confident of delivering responsive, high-quality support that will ensure smooth and safe journeys for VinFast customers.”
Global Assure’s widespread presence and operational capabilities make it well-suited to support a rapidly expanding EV brand like VinFast in India’s competitive market.
VinFast is preparing to enter the Indian EV market with the launch of its premium VF 6 and VF 7 electric SUVs, with bookings opening this month. The move is part of VinFast’s broader goal to expand its global footprint and tap into emerging electric mobility markets.
The company is targeting India’s growing EV customer base, aiming to offer globally competitive products backed by world-class after-sales service.
VinFast, listed on the NASDAQ under the ticker VFS, is a subsidiary of Vingroup JSC, one of Vietnam’s largest and most diversified conglomerates. VinFast has quickly emerged as a pure-play electric vehicle manufacturer, with a mission to democratize electric mobility globally.
A wide range of electric SUVs
Popular e-scooters and two-wheelers
Commercial-grade electric buses
The company is actively expanding its manufacturing capacity and global distribution network, with a strategic focus on key markets in North America, Europe, and Asia.
Conclusion
VinFast’s partnership with Global Assure highlights the company’s serious intent to become a reliable EV brand in India, not just through product offerings but also through a robust service network. As it gets ready to launch the VF 6 and VF 7 SUVs, this collaboration ensures that Indian customers will benefit from a seamless ownership experience backed by strong after-sales support.
With this move, VinFast is not only entering a new market but also setting a high benchmark for customer service in the Indian EV sector.