Uber has introduced a new in-app video recording feature in India to improve safety for drivers and passengers. Initially rolled out in 10 cities, this pilot feature allows drivers to record trips and protect themselves from false complaints.
Uber has taken a significant step to strengthen safety for its drivers and passengers in India by launching an in-app video recording feature. The new feature enables drivers to record videos during trips, providing evidence in cases of false complaints or misconduct allegations. The feature is currently being piloted in 10 cities across the country.
Many Uber drivers have reported facing situations where passengers threaten to file unjust complaints over minor issues. Such complaints often lead to fines or even temporary account suspensions for drivers.
With video recording, drivers now have the ability to document trips as evidence, ensuring they can present proof to Uber or authorities if disputes arise. This is expected to enhance transparency and trust between drivers and passengers.
When a driver starts recording, the passenger receives a real-time notification on their phone indicating that the trip is being recorded.
Recordings are securely stored only on the driver’s device.
The system is double-encrypted, ensuring that neither Uber nor any unauthorized party can access the video directly.
If the driver does not share the recording within 7 days in a safety report, the video automatically deletes.
Uber claims this feature will increase transparency and safety for both drivers and passengers.
The video recording feature is currently available in 10 pilot cities in India:
Delhi
Bengaluru
Chennai
Chandigarh
Hyderabad
Jaipur
Lucknow
Kolkata
Mumbai
Uber also mentioned that one additional city will soon be added, with the possibility of expanding the feature further based on the pilot’s success.
In recent months, Uber has introduced multiple safety-focused updates, including:
In-app audio recording during trips
Safety features for teen and senior passengers
Video recording is now a key part of Uber’s safety strategy, providing drivers with evidence and increasing passenger accountability.
Uber plans to assess driver and passenger adoption of this new feature. If the pilot program is successful, the company intends to expand it nationwide, making it a standard safety feature for all users.