TRAI has launched Network Anubhav, an online platform that helps consumers check location-based mobile and broadband performance, explore network coverage and access Do Not Disturb services.
The Telecom Regulatory Authority of India (TRAI) has introduced Network Anubhav, a digital platform designed to make telecom network performance information more accessible to consumers. The portal provides location-based network test results and online access to Do Not Disturb (DND) services.
The platform combines consumer-generated information collected through TRAI’s MySpeed and MyCall applications with findings from the regulator’s independent network drive tests. It is intended to help consumers, telecom operators and TRAI better understand network performance across different locations.
Network Anubhav allows users to explore cellular and fixed broadband performance according to their location, service provider and network technology. Consumers can access details such as download and upload speeds through an interactive dashboard.
The platform includes maps that show where network tests have been conducted and how the observations are distributed. Users can apply filters, examine data through tables and download reports for further analysis.
The dashboard presents speed measurements based on tests submitted by consumers in specific areas. These include median speeds and indicators showing the speeds achieved at or above a particular level in:
80 per cent of mobile broadband tests.
90 per cent of fixed broadband tests.
These measurements provide an overview of the network experience reported by users in different locations.
TRAI has clarified that results submitted by consumers should not be treated as a complete assessment of network quality under a standardised testing methodology.
Instead, the information offers an indication of the experiences of other users in particular areas. The regulator's independent drive-test findings are also available on the platform, providing an additional source of network performance information.
The platform includes a secure interface through which telecom service providers can access consumer-generated network information.
Operators can examine details related to call quality, network coverage and internet performance. The available information includes the location and timing of tests, along with relevant technical parameters.
These insights can help service providers identify areas that may require further investigation and take appropriate steps to improve network performance.
TRAI will also use aggregated information from the platform to monitor consumer experiences and support efforts to enhance the quality of telecom services.
Alongside network performance information, the portal provides consumers with access to Do Not Disturb facilities through its web interface.
Users can:
Register or update their preferences for commercial communications.
Submit complaints regarding unsolicited commercial communications.
Track the progress and status of submitted complaints.
View consolidated complaint information.
Check complaint details according to individual telecom service providers.
This integration gives consumers a single online destination for exploring network performance and accessing important DND-related services.
TRAI Chairman Anil Kumar Lahoti said Network Anubhav would strengthen transparency by allowing consumers to examine network performance according to location and service provider.
He also highlighted how the platform could help telecom operators identify areas where network optimisation may be required. The dashboard is expected to support better analysis of consumer experiences and encourage improvements in service quality.
TRAI has also highlighted its MySpeed software development kit (SDK), which enables eligible third-party applications to integrate connectivity measurement features.
This facility can help collect additional real-world network observations and expand the amount of information available through Network Anubhav.
The regulator has encouraged consumers to regularly use the MySpeed and MyCall applications. Greater participation is expected to improve the platform's geographical coverage and make its network performance information more useful.
Consumers can visit TRAI's official Network Anubhav portal at https://anubhav.trai.gov.in/ to explore location-based network test results and access DND-related services.
By bringing network performance information and consumer complaint facilities together, TRAI aims to make telecom services more transparent and help users make better-informed decisions.
Conclusion
TRAI’s Network Anubhav platform aims to make telecom network performance more transparent by providing location-specific information on mobile and broadband services. By combining consumer-generated test results, independent drive-test findings and online DND facilities, the portal offers consumers a convenient way to understand network quality and manage unsolicited communications. Wider participation through the MySpeed and MyCall apps could further improve the platform’s coverage and usefulness, while helping telecom operators identify areas that need network improvements.