On the occasion of the 40th Foundation Day of the Centre for Railway Information Systems (CRIS), Railway Minister Ashwini Vaishnaw launched the RailOne mobile application, a unified digital platform designed to provide seamless access to a wide range of Indian Railways passenger services.
The app was introduced as a comprehensive, user-friendly solution for simplifying travel planning and railway service access, available on both Android Play Store and Apple iOS App Store.
According to the press release from the Ministry of Railways, RailOne is a one-stop mobile solution that offers passengers an integrated experience to access multiple railway services, including:
Reserved and unreserved ticket booking
Platform ticket purchase
Train and PNR enquiry
Journey planning tools
Railway assistance and helpdesk services
Meal booking on trains
The ministry emphasized that RailOne is designed to streamline digital access to all these services in a single application.
One of the standout features of the RailOne app is the introduction of single sign-on (SSO). This eliminates the need for users to manage multiple usernames and passwords across various railway apps.
Users can log in using their existing credentials from popular railway apps like RailConnect or UTSonMobile. This integration also saves device storage space by eliminating the need for multiple apps.
To further simplify the login experience, RailOne offers secure and fast authentication options such as:
Biometric login
Numeric mPIN
The app also supports guest login, allowing users to access enquiry features using just a mobile number and OTP. This ensures that even users who don’t want to register can still use key services like PNR status, train timing, and fare information.
For users who wish to register, the process has been made quick and hassle-free. The app requires minimal personal information, making the onboarding experience seamless for first-time users. The objective is to remove digital barriers and encourage more people to use online railway services.
The app now comes integrated with R-Wallet, the official e-wallet of Indian Railways. This digital wallet can be used to make fast, secure, and contactless payments for booking tickets and availing other services directly through the app.
The inclusion of R-Wallet within RailOne enables users to have a single payment source without needing to switch to external apps or payment platforms.
The Ministry of Railways highlighted that RailOne is designed to integrate all essential railway services under one roof, offering better connectivity between services. The app also prioritizes a simple and intuitive user interface, ensuring that passengers of all age groups can navigate the app with ease.
By offering this holistic digital package, Indian Railways aims to enhance passenger satisfaction and encourage more people to opt for digital railway services.
While primarily focused on passenger services, RailOne also includes provisions for freight-related enquiries, supporting businesses and logistics users who rely on Indian Railways for cargo movement.
Future updates are expected to include more features, including live train tracking, AI-based travel recommendations, and real-time alerts.
Conclusion: RailOne Sets a New Standard in Digital Railway Services
With the launch of RailOne, the Indian Railways has taken a major step toward digital unification of its services. By combining ticketing, enquiries, meal ordering, and payment in one user-friendly app, and offering single sign-on convenience, RailOne represents a modern and inclusive solution for every Indian train traveller.