Infosys has announced the launch of its Customer Experience Suite for Salesforce, a next-generation solution aimed at helping enterprises accelerate agentic transformation and deliver superior customer engagement. Built on Infosys Topaz™ and Salesforce’s Agentforce AI, the suite combines generative and agentic AI capabilities to revolutionize how businesses scale digital workforces and optimize customer experience management.
The new Infosys Customer Experience Suite for Salesforce marks a significant milestone in the collaboration between Infosys and Salesforce. By integrating Infosys’s AI-first services with Salesforce’s Agentforce AI platform, the companies are enabling enterprises to automate, personalize, and enhance core business processes.
This suite allows organizations to:
Automate sales and customer service tasks.
Manage employee support operations more efficiently.
Ensure compliance with regulatory and ethical standards.
Through this collaboration, Infosys aims to empower clients to transition smoothly into the era of intelligent, autonomous enterprise operations.
Infosys’s new suite focuses on real-time automation and contextual experiences. By leveraging Agentforce and Topaz, enterprises can deliver faster, more personalized customer interactions while improving operational efficiency.
For example, Infosys implemented Agentforce SDR for a leading research institute, significantly reducing response times in sales operations. Similarly, a major media company leveraged Infosys’s AI-driven solutions to minimize spam, automate transactional queries, and reduce case handling times—boosting both customer satisfaction and productivity.
The results demonstrate how agentic AI can transform conventional business workflows into intelligent, data-driven ecosystems that adapt to user needs in real time.
Dinesh Rao, EVP & Chief Delivery Officer at Infosys, emphasized that agentic AI is reshaping enterprise operations by driving automation, agility, and innovation. He noted that Infosys’s deep partnership with Salesforce positions it to deliver sustainable business growth and measurable impact across industries.
Meanwhile, Phil Samenuk, SVP of Global Alliances & Channels at Salesforce, highlighted that the collaboration accelerates enterprise adoption of Agentforce through industry-specific AI models. He also recognized the contribution of Fluido, an Infosys company, for enabling large-scale Salesforce-powered transformations across Europe.
One notable implementation is with VTT, one of Europe’s leading research and technology organizations. The partnership between Infosys, Salesforce, and Fluido enabled VTT’s sales team to significantly reduce time spent on repetitive and low-value tasks.
With Agentforce automating lead management and email communications, the sales team was able to focus more on strategic client engagement. This deployment represents one of the first live implementations of Agentforce SDR outside Salesforce, setting the stage for expansion across additional enterprise functions.
This case exemplifies how Infosys’s integrated AI approach delivers tangible results by blending automation, analytics, and human collaboration.
On October 10, 2025, Infosys’s stock demonstrated modest gains amid the AI innovation announcement.
Opening price: ₹1,510.00 (NSE)
Intraday high: ₹1,521.70
Intraday low: ₹1,498.80
Closing price: ₹1,514.90
Day change: +0.37%
Over the past week, Infosys stock rose 2.64%, but declined 0.70% over the past month and 6.24% in the last three months. Market analysts attribute the short-term volatility to broader IT sector trends but expect sentiment to improve with Infosys’s growing focus on AI-led enterprise solutions.
The launch of the Infosys Customer Experience Suite for Salesforce represents a major step in redefining customer engagement through AI-driven digital transformation. By combining Infosys Topaz’s AI-first architecture with Salesforce Agentforce’s agentic capabilities, enterprises can now build scalable, sustainable, and intelligent customer service ecosystems.
Infosys continues to position itself as a key player in the AI enterprise revolution—helping global businesses enhance productivity, boost customer loyalty, and accelerate growth through trusted and ethical AI solutions.