The Central Board of Secondary Education (CBSE) has removed the CAPTCHA feature from its Class 12 re-evaluation portal following student complaints about login and submission issues, even as the board maintains that the system is functioning smoothly.
The Central Board of Secondary Education (CBSE) has responded to concerns raised by students regarding technical issues on its Class 12 re-evaluation portal by removing the CAPTCHA feature. The move comes after several students reported difficulties while accessing the portal during the ongoing answer sheet verification and re-evaluation process.
Despite widespread complaints on social media platforms, CBSE officials have maintained that the portal is functioning properly and that only minor login-related issues were reported earlier in the day.
According to CBSE Examination Controller Sanyam Bhardwaj, the board received limited complaints from students facing login problems, but the situation was quickly resolved.
As the re-evaluation window opened, multiple students took to social media platform X to express frustration over their inability to access the portal. Some users claimed that the website had slowed down significantly or crashed entirely, preventing them from submitting their applications.
These complaints raised concerns about the reliability of the system, especially given the limited time window provided for submitting re-evaluation requests.
Addressing the issue, Sanyam Bhardwaj stated that only a small number of students had contacted him directly regarding login difficulties. He explained that in some cases, previously cached pages were being reloaded, causing confusion for users.
To resolve the issue, students were advised to restart their devices or try accessing the portal again after some time. According to Bhardwaj, no further complaints were received after these troubleshooting steps were suggested.
He reiterated that the system was tested internally and found to be functioning correctly, even demonstrating successful application submission using a test account.
One of the key changes introduced by CBSE was the removal of the CAPTCHA feature from the portal. Some students had reported that the CAPTCHA was either not visible or not functioning correctly, which hindered their ability to proceed with the application process.
In response, the board decided to eliminate this step to streamline user access and reduce friction during login and submission.
CBSE officials also suggested that some of the reported issues could be linked to poor internet connectivity on the users’ end rather than system-wide failures.
Bhardwaj emphasized that the portal infrastructure, managed by the National Informatics Centre (NIC), is robust and capable of handling high traffic volumes.
He dismissed speculation that the portal slowdown was caused by a surge in user activity following the opening of the re-evaluation window.
CBSE has opened the re-evaluation and answer sheet verification process for Class 12 students from May 19 to May 22. During this period, students can apply for various post-result services, including answer sheet access, verification, and rechecking.
The board has urged students to complete their applications within the stipulated timeframe and to avoid last-minute submissions to minimize potential technical issues.
Students who apply for re-evaluation will be able to access their scanned answer sheets between May 26 and May 29. This step is aimed at increasing transparency and allowing students to review their evaluated responses before requesting further corrections.
In a significant move aimed at improving accessibility, CBSE has reduced the fees associated with the re-evaluation process:
This revised fee structure is expected to benefit a larger number of students by making the process more affordable and transparent.
The re-evaluation process this year comes amid concerns raised by students and parents regarding CBSE’s On-Screen Marking system. Some stakeholders have questioned the accuracy and consistency of digital evaluation methods.
In response, CBSE has emphasized its commitment to maintaining fairness and accuracy in the evaluation process, while also leveraging technology to improve efficiency.
The introduction of easier access to answer sheets and reduced fees is seen as part of the board’s effort to address these concerns and build trust among students.
CBSE has reiterated that the portal is being managed by the National Informatics Centre (NIC), which is responsible for ensuring system stability and performance.
According to officials, a dedicated team is monitoring the portal to ensure smooth functioning throughout the application window. The board has expressed confidence in the system’s ability to handle user traffic and deliver a seamless experience.
Students have been advised to remain patient and retry in case of temporary issues, as such glitches are often short-lived.
Conclusion
While initial complaints about technical glitches in the CBSE Class 12 re-evaluation portal created concern among students, the board has clarified that the system is largely functioning as intended. The removal of the CAPTCHA feature and prompt response from officials indicate an effort to address user challenges quickly.
With the re-evaluation window now open and key deadlines approaching, students are encouraged to complete their applications in a timely manner. The revised fee structure and improved access to answer sheets are expected to enhance transparency and ease of use.
As digital processes become increasingly central to academic administration, ensuring reliable and user-friendly systems will remain a critical priority for educational boards like CBSE.